The New Refuse & Recycling Collection
Service
The new refuse and recycling collection service has now been
introduced. The vast majority of the District is now on the wheeled
bin system, which has been so successful in increasing recycling
rates and which now includes food waste recycling, and all the
new collection routes have been implemented. Many thanks to
everyone for bearing with us while we've been working to deliver
the new service. Once the new service has settled down, we expect
it to deliver increased recycling rates (projected to reach nearly
50% by end of year), less waste going to landfill and greater
service efficiency.
If you are having problems with the new collections or
have not received your bins or your new collection calendar, please
call the Customer Service Centre on 01376 552525 and we'll be happy
to help.
Frequently asked questions:
Q. Why have you changed the service?
A. This is the biggest change we have made to the refuse and
recycling service in many years. One of our main priorities is to
help the District stay clean and green. These changes are the next
steps in achieving this. The collection routes have been
rerouted to collect waste and recycling in a more efficient way
which will save fuel, CO2 emissions and money. The wheeled
bins and food waste caddies have been rolled out to the entire
District to further increase recycling rates
and minimise the waste going to landfill.
Q. I haven't received my wheeled bins yet. What do I do in the
meantime?
A. We've now completed the bin delivery schedule so if you still
haven't had your bins delivered please contact us on 01376 552525
or csc@braintree.gov.uk
as soon as possible and we'll get the bins to you. In the meantime
please put your refuse out in black sacks on your new
"grey bin days" and your recycling out in clear sacks on your
"green bin days" until you receive your bins. Click on the link in
the Useful Links box to check your refuse and recycling collection
dates.
Q. I haven't received my kitchen caddy, when will these be
delivered?
A. If you are on the wheeled bin scheme and didn't receive a
caddy, please contact us on 01376 552525 or
csc@braintree.gov.uk and
we'll send one to you.
Q. I'm on a black sack collection but have received a kitchen
caddy. What do I do with it as I don't have a green bin to put my
food waste in?
A. You shouldn't have received the caddy but if you'd like to
hold on to it and use it for your home composting please do so. If
you would like us to collect the caddy from you please contact us
on 01376 552525 or
csc@braintree.gov.uk. For
information, we are looking at the possibility of providing food
waste recycling collections for households unsuitable for wheeled
bins in the future so look out for more information in our regular
Recycling Newsletters.
Q. I would like to request more clear recycling sacks.
A. You can collect more sacks free of charge from your local
Library or the Council Office at Causeway House, Braintree
or email us at
csc@braintree.gov.uk or
call the Clear Sack Request Line on 0800 074 8243.
_______________________________________________________________________________
To request more clear sacks, a collection calendar or
for other refuse and recycling information please call
01376 552525 or e-mail the Customer Service
Centre: -
csc@braintree.gov.uk.
Alternatively...
Request a service or report a problem on-line
_______________________________________________________________________________
ReText...
Recycling and Refuse text messaging service
<> Want updates about your bank holiday
recycling and refuse collection?
Join ReText now to receive reminders to your mobile phone.
To register, text your postcode and house number (or house name)
to 07797803203
PLEASE NOTE: This offer is only available
to household properties with wheeled bins.