Direct Debits can be set up over the telephone by talking to one of the Revenues Staff (call 01376 557755 during office hours) or by printing & returning a form from this web page.

The Direct Debit Guarantee

This guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits

If there are any changes to the amount, date or frequency of your Direct Debit Braintree District Council will notify you 10 working days in advance of your account being debited or as otherwise agreed.  If you request Braintree District Council to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit by Braintree District Council or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society - if you receive a refund you are not entitled to, you must pay it back when Braintree District Council asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

In order to set up your Direct Debit Instruction you will need to provide the following information (your cheque book contains all the bank details that you require):

<>   Bank or Building Society name and account number, sort code and branch address.
<>   For Council Tax or Business Rates, the reference number from your bill.

When submitting details by phone, you must be the account holder either solely or jointly with another person or if you are phoning on behalf of a company you must be authorised to set up direct debits. If in doubt, a paper Direct Debit Instruction will be sent.

If you prefer, a paper Direct Debit Instruction will be sent to the Payer for completion. Please click here to email your request . Alternatively, please contact us on 01376 557755.

The details of your Direct Debit Instruction will be sent to you within 3 working days or no later than 10 working days before the first collection.

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The Direct Debit Guarantee

<>   This guarantee is offered by all banks and building societies that take part in the Direct Debit Scheme.  The efficiency and security of the scheme is monitored and protected by your own Bank or Building Society.

<>   If the amounts to be paid or the payment dates change, Braintree District Council will notify you within 10 working days in advance of your account being debited or as otherwise agreed.

<>   If an error is made by Braintree District Council or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.

<>   You can cancel a Direct Debit at any time by writing to you Bank or Building Society.  Please also send a copy of your letter to us.

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