Direct Debit
For convenience you can now set up a
direct debit over the telephone by calling 01376 557722 during
office hours.
Please ensure you have your account reference number (from your
bill) to hand. You will also need your bank account and sort code
numbers ready. Due to the rules of the Paperless Direct Debit
scheme, in order to set up a direct debit you must be the Council
Tax payer (or a joint Council Tax payer) and you must be the bank
account holder or joint bank account holder. We regret we cannot
set up a direct debit if you are not the account holder. If you
wish you can download a paper
Direct Debit Instruction.
All direct debits set up over the phone will be confirmed in
writing.
If you already pay by direct debit you do not have to set up a
new instruction each year. Your instruction will continue unless
you have cancelled the instruction at your bank. Please note
however if you have a change in circumstances which results in you
being allocated a new account reference number you will have to
re-submit your bank details to us.
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The Direct Debit Guarantee
This Guarantee is offered by all banks and building
societies that accept instructions to pay Direct Debits
If there are any changes to the amount, date or frequency of
your Direct Debit, Braintree District Council will notify you 10
working days in advance of your account being debited or as
otherwise agreed. If you request Braintree District Council to
collect a payment, confirmation of the amount and date will be
given to you at the time of the request.
If an error is made in the payment of your Direct Debit by
Braintree District Council or your bank or building society, you
are entitled to a full and immediate refund of the amount paid from
your bank or building society - If you receive a refund you are not
entitled to, you must pay it back when Braintree District Council
asks you to
You can cancel a Direct Debit at any time by simply contacting
your bank or building society. Written confirmation may be
required. Please also notify us.